Refund policy

At Noblixa, we want you to shop with confidence. If there is an issue with your order, we are here to help and will do our best to provide a fair resolution.

Eligibility for Returns

To be eligible for a return or refund review, your item must arrive damaged, defective, incorrect, or significantly different from its description.

If you experience an issue with your order, please contact us within 7 days of delivery so we can review your request. Shopify’s return guidance highlights the importance of clearly stating eligibility rules and the timeframe customers have to request a return.

How to Request a Return or Refund

To request assistance, please contact us at support@noblixa.shop with:

  • your order number,

  • a description of the issue,

  • and clear photos or videos if applicable.

Once we receive your request, we will review the details and respond with the next steps as soon as possible.

Approved Resolutions

If your request is approved, we may offer one of the following resolutions depending on the situation:

  • a replacement item,

  • a refund to the original payment method,

  • or store credit where applicable.

Shopify explains that return workflows commonly involve refunds, returns, and exchanges, so stating these outcomes clearly helps set better expectations.

Refund Timing

If a refund is approved, it will be issued to the original payment method used for the purchase. Refund timing may vary depending on your bank or payment provider.

Shopify notes that refunds are generally returned through the same payment method used at checkout.

Non-Eligible Situations

We may not approve returns or refunds in the following cases:

  • the request is made after the stated review period,

  • the product has been used improperly,

  • the issue results from normal wear and tear,

  • or the product matches the description and arrives in acceptable condition.

Cancellations

If you would like to cancel an order, please contact us as soon as possible. If the order has not yet been processed or shipped, we may be able to cancel it. Once an order has been processed, cancellation may no longer be possible.

Contact

For all return and refund inquiries, please contact:
support@noblixa.shop